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SOURCE Rite Response Answering and Call Center Services
The Company Doubles Efforts to Respond to HIPAA-HITECH Responsibilities and Offers a Compliant Answering Service
HOUSTON, Feb. 12, 2014 /PRNewswire/ -- With the increasing importance of the HIPAA and HITECH Acts in the medical industry, Rite Response, a leading answering and call center services provider, recently facilitated HIPAA-HITECH training to most of its employees, including its Customer Service Manager, Supervisors, and all Representatives answering calls for medical organizations.
The group completed the ATSI Agent and Supervisor HIPAA-HITECH training and all participants received certification upon completion. According to ATSI, the Association of TeleServices International, this training goes over each person's responsibilities and required safeguards, before being given access to protected health information. In addition, the HIPAA Awareness training gives a good overview of the main three components of HIPAA which are transactions, privacy, and security as well as the most recent changes to HIPAA with the ARRA HITECH Act in 2009 and Omnibus Rule in 2013.
"Our organization is fully committed to do our best to adhere to HIPAA compliance," said Vonda Tackett, Founder & CEO, Rite Response. "So for us, having our representatives get mandatory HIPAA training is part of the process."
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law governing the use, storage and dissemination of personal health information. The law applies to any business with access to health information, including answering services.
The Health Information Technology for Economic and Clinical Health Act (HITECH Act) is part of the American Recovery and Reinvestment Act of 2009 (ARRA), which contains incentives related to health care information technology and promotes the adoption of electronic health record systems among providers.
"We answer a lot of calls for our customers in the healthcare industry," said Paul Cruz, Operations Manager, Rite Response. "Protecting the medical information of their patients and being HIPAA-HITECH compliant is crucial for us. All of our data and voice communications are backed up by our comprehensive disaster recovery systems," Cruz added.
Cruz, who joined Rite Response in January of this year, was a key partner in developing policies and procedures for protecting healthcare information at Blue Cross & Blue Shield, and most recently worked for Texas Medical Center managing special projects.
About Rite Response Answering and Call Center Services
Founded in 1987, Rite Response provides a flexible, scalable alternative to in-house answering and call center services (including 24 hour live answering service, virtual receptionist, automated services, appointment setting, and disaster recovery solutions). With operations in Houston, Texas and serving customers nationwide, Rite Response provides solutions to leading energy and Fortune 500 companies, as well as hospitals, clinics and many small to midsized businesses. To learn more, please visit www.riteresponse.com
Founded in 1942, the Association of TeleServices International (ATSI) represents 350 of the most sophisticated TeleService agencies in the world. With over 350,000 customers in the U.S. alone, the members generate revenue in excess of $1 billion.
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